Frequently Asked Questions

Do you offer bulk order discounts?

Yes, please contact us if you would like to stock and resell our products in your own store.

Do you offer design customisation for individuals and/or companies?

Yes, we can customise any of our products. We are also open to additional requests. Please get in touch to discuss how we can help create your perfect product.

How can I pay?

We accept all major credit/debit cards and PayPal.

How do I know you have received my order?

Once you have placed your order, you will receive an email confirmation containing your order details. This email should arrive immediately, however, it could take up to 60 minutes. Don’t forget to check your junk box. If you haven’t received an email confirmation after one hour, please get in touch with us.

Can I make changes to my order?

Once you’ve placed an order you will not be able to make any changes as orders are processed on the same day.

When will my order be shipped?

Each product is made to order. Please allow 3-5 days for your order to be shipped.

I didn’t receive my order, what should I do?

If your order has been lost in transit, please contact is straight away.

After the package has been delivered to the correct shipping address, we are not responsible for lost or stolen packages.

What should I do if my item is incorrect or faulty?

Please contact us as soon as possible providing as much information as possible. We aim to respond within 24 hours.

Can I exchange my item?

Currently, we can not process exchanges. You can return your item to us in its original condition for a return and place a new order of your choice.

What is the shipping cost?

Shipping is dependent on your location and will be calculated upon checkout.

Are taxes and duties included in my order total?

Yes, the total cost at checkout includes the final order total you will pay.

How do I return my item(s)?

Please contact us before making a return. You can return any unused/unworn item within 15 days of purchase.

Where do you ship to?

We currently ship worldwide.

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